Companies that use VISCO Chem receive much more then a set of programs. You also inherit a team whose goal it is to make your implementation and your business successful.
You should anticipate a minimum of a ten year life span for any new ERP system, with the vast majority of the interactions that you have with your vendor over that time will be support related.
We recognize this at VISCO Chem which is why every VISCO Chem customer is assigned a support representative available via phone and e-mail during business hours. Your support representative will be available to you to answer any usability and technical questions.
In additional to your personal support representative, you will also receive the support team e-mail address and access to the support team phone number.