Embarrassing moment with customer due to lack of visibility on Customer Quotes
A sales manager receives a call from a customer who would like to move forward with an order for which they were recently quoted. This is a significant order, but the deal cannot be closed because the sales person is on a plane and the quote was created in Microsoft Word and stored on his laptop. He won’t land until after the close of business, so the deal will have to remain in limbo until the next morning. The best result is the appearance of disorganization and lack of professionalism. The worst is the loss of customer confidence and the loss of the deal.
The VISCO Chem Solution
VISCO users have access to information across the organization, even when the organization might consist of multiple offices world wide. VISCO Chem allows users to easily generate quotes for customers (including those generated directly from a vendor offer), and with proper permissions, managers may easily access customer inquiries and quotes generated by any member of their team. VISCO users' companies present professionalism and inspire customer confidence by always having comprehensive account information at the sales manager’s finger tips.